The following summarizes our principal policies. Please familiarize yourself with our full Terms of Service found here, including these policies, which you agree to by booking with us. These policies are in place to help support the best outcome possible outcome for you and your dog. Thank you for supporting our small business.”

Payment and Cancellations

• Package and individual sessions must be paid for up front at the time of booking. Payments are non- refundable. 

• Sessions cancelled outside of 48 hours before the appointment may be rescheduled one time and will be forfeited thereafter.  Sessions cancelled less than 48 hours before any appointment will be forfeited. Individual make up sessions may be purchased.

• Cancellations for emergencies will be handled on a case-by-case basis.

• Sessions expire one year from the date of purchase, and all sessions must be used within this period.

• We cannot offer make up sessions for missed group classes. Fees paid for group classes that are missed are not refundable. 

Classes

•  Dogs with a bite history are not eligible for group classes.

• If deemed necessary for the safety and productive learning of all class participants we reserve the right to ask you and your dog to leave class. Examples of unacceptable dog behaviour include but are not limited to aggressive behaviour, excessive disruptive barking and unhealthy fear that cannot be appropriately mitigated in a class setting. If you or your dog is asked by us to leave we will offer to make arrangements for private training and apply a credit of the fees paid for group classes not attended towards the fees for private training. Fees will not be refunded.

• All dogs in group classes must remain on leash at all times unless instructed otherwise.

• Children under the age of 16 in group classes must be accompanied by an adult.

Equipment and methods

• Our training methods are positive and force free, and these are the only methods that will be used.

• We will use treats primarily for reinforcement during training sessions. We will bring some treats of our own, but also ask that you have plenty of your dog’s favorite treats available also during each session.

• You agree to inform us of any food allergies any of your dogs have.

• We do not allow choke, prong, pinch, slip or shock collars on the dogs training with us. If you use any of these on your dog, please discuss this with us. 

• You understand that the recommendation of any other product or service is not a guarantee of your satisfaction with that product or service

Your rights

• You have the right to refuse any part of the functional assessment, training class and/or behaviour change program including any training exercises you feel are inappropriate. Please communicate your concerns and the behaviour change or training program may be adjusted as necessary within our training methods. You have  the right to ask further questions and be clear on all relevant details before consenting to the consulting relationship.

• You have the option to request that any photos or video of you and your dog be excluded from any promotional material. Otherwise you agree to give us permission to publish in print, electronic, or video format the likeness or image of you and/or your dog.

Vaccinations

• Dog(s), participating in training service(s), must be current for Rabies and all other legally required vaccinations.  All puppies are required to have completed the Parvo vaccine series.  Additional vaccinations, including distemper, hepatitis, and parainfluenza, are not required, but strongly encouraged unless otherwise directed by the indicated veterinarian. Owner to provide official documentation indicating vaccinations are contraindicated.  

Inherent Risk 

• You agree to inform us of any bite history your dog(s) has/have.

• You acknowledge that dogs are unpredictable animals with their own will and drives, and therefore, regardless of training, handling, or environmental circumstance we cannot protect against every potential injury, risk or accident to you, to other persons participating in the training.

• You recognize that the role you play in your dog’s learning process is integral to achieving desired results. There is no guarantee that your dog will achieve the desired level of training, despite the best efforts of In Partnership Dog Training.